Frequently Asked Questions
Everything you need to know about your GameSir gear and orders.
What platforms are GameSir controllers compatible with?
GameSir controllers are designed for multi-platform versatility, supporting iOS, Android, PC (Windows), Nintendo Switch, and Xbox, depending on the specific model.
Do GameSir products come with a warranty?
Yes, all authentic GameSir products come with a 12-month limited warranty covering manufacturing defects. Please keep your proof of purchase for any claims.
How long does shipping take for international orders?
Standard international shipping typically takes 7-15 business days. Expedited shipping options are available at checkout for faster delivery within 3-5 business days.
What is your return policy?
We offer a 30-day return policy for items in their original packaging and condition. If you are not satisfied with your purchase, contact our support team to initiate a return.
How do I update the firmware on my controller?
You can update your device firmware using the official GameSir App available on the App Store or Google Play, or via our PC software for wired controllers.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and localized payment options like Apple Pay and Google Pay.